Last Updated: 10/10/24

booking agreement

 

At Life’s Abri’s, we pride ourselves on crafting bespoke and featured international travel experiences that emphasize and appreciate the culture of the travel location and its people. Whether you're yearning for a relaxing beach getaway, an immersive food and wine experience, a volunteer opportunity, a thrilling Safari escapade, or a luxurious urban retreat, we will meticulously design the itinerary to cater to your unique tastes and interests.

To begin, we ask that you review the travel agreement outlining the terms and conditions of the travel services being provided. This agreement is made between you (“user,” “you” or “your”), and travel agency, Life is Abri's L.L.C, doing business as (DBA) or trade name, Life's Abri's; and serves as a mutual understanding between both parties and helps protect the rights and responsibilities of each.

TERMS & CONDITIONS 

Availability and price quotes are applicable to the date and time at which they are requested and cannot be guaranteed until payment is made. Quotes in a foreign currency fluctuate with exchange rates, and international payments may carry a foreign transaction fee. Life’s Abri’s will make every effort to honor the price as originally quoted, however, under certain circumstances additional costs by a supplier or government may be imposed due to an increase in the cost for one or more of the travel components.

Flight confirmation is subject to availability and prices are subject to change after the date of deposit, including price increases in the fee for a seat assignment, fee for baggage, applicable fuel surcharges, or an increase in a government-imposed fee or tax. I consent to pay for such charges and authorize Life’s Abri’s to charge my provided form of payment for such additional amounts. Passport copies are required to confirm international air reservations. The client must provide Life’s Abri’s with correct legal names that match identification to be used for travel. Name changes are not permitted on airline tickets. Clients are responsible for providing accurate information on any client intake forms. Life’s Abri’s is not responsible for costs incurred by incorrect information provided for travel planning including reservations and airline tickets.

Certain suppliers reserve the right to increase prices to cover increased costs, fuel surcharges, tariffs, and taxes, and to reflect fluctuations in foreign exchange markets. My provided form of payment may be charged separately according to package or vendor. If for any reason my charges are later declined, reversed, or Life’s Abri’s is unable to receive payment for the travel plans and services, I acknowledge that this is a binding contract between myself and Life’s Abri’s shall be entitled to recovery, including reasonable attorneys’ fees in connection with collection. Furthermore, I authorize Life’s Abri’s and/or the travel supplier to charge the form of payment supplied during invoice payment for the agreed-upon amount as well as any damages, overages, or incidentals that I am or become responsible for regarding my travel arrangements. Charges are payable ONLY to the hotel, resort, tour operator, cruise line, other travel supplier, and/or travel agency for specified booking, planning, or overall service fees (if applicable).

Life’s Abri’s offers retail travel services to customers, which are provided by separate and independent vendors of travel services. Life’s Abri’s does not operate, control, or otherwise provide the services of the independent travel vendors. Hence, customer agrees that Life’s Abri’s acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing, and other privileges, or services for the clients’ benefit, and on the express condition that Life’s Abri’s shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.

RELEASE OF LIABILITY 

In consideration for the services provided by Life's Abri's as my chosen travel agency, I hereby voluntarily and knowingly waive any and all claims, liabilities, demands, or actions that may arise from or be connected with my travel arrangements made through Life's Abri's that the agency is not directly responsible for, such as third party actions. I acknowledge that unforeseen circumstances and events may occur during my trip, and I release Life's Abri's from any responsibility for personal injury, property damage, delays, cancellations, or any other losses or inconveniences that may occur.

I further understand and agree that this waiver of liability extends to Life's Abri's, its agents, and employees, and applies to all aspects of the travel arrangements, including transportation, accommodations, and activities. By continuing through the booking process, I affirm that I have read and fully understand its contents, and I willingly assume all risks associated with my travel plans. This waiver of liability is binding upon myself and my heirs, executors, administrators, and assigns.

TRAVEL CONSENT FOR MINORS 

By continuing through the booking process, where applicable, I hereby confirm that I am the parent or legal guardian of any minor(s) under the age of 18 for whom I request travel to be booked through Life's Abri's. Alternatively, I declare that I possess the explicit permission of the parent or legal guardian to make such arrangements on behalf of the minor(s). I acknowledge that Life's Abri's does not conduct background checks to verify the accuracy of this information. Subsequently, I understand and accept that Life's Abri's will not assume any legal or financial responsibility for the booked travel involving minor children at my request. In the event of a change of mind by the parent or legal guardian, I acknowledge that Life's Abri's is not obligated to provide any special refunds directly, and any such claims should be directed to the terms outlined in the applicable travel insurance policy, should I acquire one.

FEE STRUCTURE 

Life’s Abri’s provides travel planning services for the fees listed below. Once the fee is paid in full, Life’s Abri’s will secure and confirm travel arrangements as agreed. This fee is separate from the cost of your trip and differs depending on type of service.

Note: No additional fees are charged in trips labeled and sold as a “Featured” package. The agency absorbs any difference in quoted package price and actual cost as the service fee. If there is no difference, then no service fee is collected.

Detailed Fee Structure:

  • Initial Consultation Fee: $0

  • Ongoing Consultation Fee: $225/hr for non-packaged hourly consulting.

  • Late Fee: $50 per occurrence.

  • Change Fee: $50 plus the cost of supplier penalties.

  • Cancellation Fee: N/A; trips are 100% refundable (minus the initial, non-refundable deposit and the cost of supplier penalties) if cancellation request comes within 30 days of initial payment–unless booked within 60 days of departure. 50% of all money paid can be refunded if requested after 30 days, up until 60 days before the client’s departure date. Within 60 days of departure, there will be 0% refunded.

  • Initial Deposit (featured packages): A 10% deposit is due in advance of planning for any featured trip. This fee goes toward the total quoted price of the client’s package and is non-refundable.

  • Initial Deposit (all other packages): A $250 deposit is due in advance of planning for any featured trip. This fee goes toward the total quoted price of the client’s package and is non-refundable.

  • Service Fee (also known as “Booking”, “Planning”, or “Research” Fee) for featured and bespoke packages: No additional fees are charged in trips labeled and sold as a “featured” or “bespoke” package. The agency absorbs any difference in quoted package price and actual cost as the service fee. If there is no difference, then no service fee is collected.

  • Service Fee for business travel: 15% of the actual cost of the trip. This portion of money paid towards the trip is non-refundable.

By continuing through the booking process, I understand and accept for myself and the travelers included in my party, Life’s Abri's Fee Structure. I acknowledge and accept that there are policies, fees, and penalties that apply to my travel plans and services. I agree to all fees, such as cancellation policies, change fees, and penalties, and understand that certain payments are non-refundable depending on the type of package purchased. I also understand that these fees are separate from the cost of my trip.

PACKAGE STRUCTURE 

Featured packages are pre-planned, include flat-fee pricing, and have add-ons available. A single package booking can range from a single passenger up to 6 persons without being automatically upgraded to bespoke packaging. Limited customization is available–for full customization please see bespoke packaging. The total cost of the trip varies based on customer requests. Pricing is all-inclusive of trip cost, service fees, and taxes where applicable (see our Fee Structure section for more information regarding featured package fees).

What’s included:

  • Pre-packaged travel plan with air, accommodation, specified excursions, an offer of travel protection through Allianz, and ground transportation (see individual packages for full detail).

  • As-needed check-ins via video call, phone call, email, in-app messaging, or WhatsApp.

  • Limited customization.

  • Payment plans (available at the sole discretion of Life’s Abri’s).

Bespoke packages are highly customizable and so long as the request is legal and feasible, it will be honored. The total cost of the trip varies based on customer requests, but finally pricing is all-inclusive of trip cost, service fees, and taxes where applicable (see our Fee Structure section for more information regarding featured package fees). Common uses for bespoke travel include but are not limited to: Family Reunions, Honeymoons, Birthday Trips, Destination Weddings, Volunteer Groups, Bachelor(ette) Weekends, etc. All travel booked for groups of 7 or more people are automatically categorized as bespoke and subject to its rates.

What’s included:

  • Complimentary 20-minute phone or video consultation.

  • Customized travel plan (includes as much or as little travel–related inclusions as requested and possible).

  • As-needed check-ins via video call, phone call, email, in-app messaging, or Whatsapp.

  • Up to three quotes.

  • Payment plans (available at the sole discretion of Life’s Abri’s).

Corporate Packages vary from business travel bookings to services such as expat training, executive coaching, speaking engagements, etc. Corporate travel is booked at the same rate as bespoke travel packages, but all other corporate services are booked at our $225/hr rate. There are no minimum or maximum personnel numbers, but all details are to be ironed out in a separate agreement between the company and Life’s Abri’s.

What’s included:

  • Complimentary 20-minute phone or video consultation

  • Customized travel plan or Hourly travel-related service (where applicable)

  • Regular progress updates (specific terms to be outlined in agreement between the company and Life’s Abri’s).

  • Up to three quotes.

  • Payment plans (to be outlined in specific agreement made between the company and Life’s Abri’s).

CUSTOMER RESPONSIBILITY 

Travel documents, including passports, visas, and health/vaccination certificates required, are your responsibility. Valid passports are absolutely required for all international destinations, and the expiration date should be at least 6 months following the return date of your trip. Some countries require that your passport have two to four blank visa/stamp pages. Some airlines will not allow you to board if this requirement is not met. View the respective government site of the country you’re traveling to and/or utilize the services of a private company such as A Briggs by CIBT for passport support.

Country-Specific Information: The U.S. and Canada

When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification in order to board a flight (see https://www.state.gov/ for the most up-to-date information).

Examples: DHS designated enhanced driver’s license, USA Passport, a foreign government passport. The name, date of birth, and gender that appears on the identification card must exactly match the same data that is listed on airline ticket(s) and booking records.

Additionally, a visa and vaccinations may be required. Please note that even when a visa is issued, a traveler may be denied entry since each country’s local immigration officials make the final entry decision. Several factors, including past criminal record, may contribute to the decision of the local immigration official(s). Should a visa not be issued, Life’s Abri’s is not responsible for lost payments made toward the intended trip.

If traveling to or through Canada, travelers with a Driving While Intoxicated (DWI) or other conviction record should always check whether current rules exclude admission. Life’s Abri’s feels it is an invasion of privacy to make such an inquiry of you. The final decision of entry rests with the immigration or border services officer. For more information, see Canada's government site and the Canadian Immigration facts (https://travel.gc.ca).

Visit the USA State Department Website (http://www.travel.state.gov) on a regular basis for information regarding incidents of disease, terrorism, safety issues, crime, the need for travel documentation (such as passports, visas, proof of health/vaccination certificates), health hazards, and other restrictions regarding travel to your domestic and/or international destination(s), and reentry into the United States. Required or advised inoculations you decide to obtain upon the advice of your personal physician may need to be administered in a series of doses months ahead of your planned departure and such time element should be taken into account by you when making deposits and/or nonrefundable final payments. Visit the websites of the USA Centers for Disease Control (https://www.cdc.gov) and the International Society of Travel Medicine (https://www.istm.org).

Here are the recommended addendums to ensure compliance with each region's regulations for Life's Abri's booking agreement:

ADDENDUMS

The following addendums address region-specific consumer protections, ensuring compliance with local regulations while providing clarity on rights and responsibilities for Life’s Abri’s customers across multiple countries.

Addendum 1: EU Compliance

Consumer Rights and Package Travel Directive

In accordance with the EU Package Travel Directive, Life's Abri’s ensures that all customers traveling from the EU receive comprehensive information on their rights under the Directive. This includes the right to assistance if they face difficulties during their trip, a detailed description of the services, and options for compensation if the trip is significantly altered or canceled.

Customers have the right to cancel without penalty in case of unavoidable and extraordinary circumstances or significant changes to the trip components. Refunds or alternatives will be provided as stipulated by the Directive.

Travel Insurance

Life's Abri's offers options for adequate travel insurance, including cancellation insurance for unforeseen events or emergencies. Customers may also opt for supplier-provided insurance where applicable. This ensures compliance with Directive 2015/2302, which protects EU travelers.

Addendum 2: USA Compliance (Seller of Travel Laws)

State Registration and Seller of Travel Laws

Life's Abri’s has registered with applicable Seller of Travel Programs in U.S. states that require it, including California, Florida, Hawaii, and Washington. As a registered seller, we comply with the specific disclosure requirements of each state regarding refunds, pricing, and dispute resolution.

California residents will be provided with the California Travel Consumer Restitution Fund (TCRF) disclosure to cover eligible claims against Life's Abri’s.

Addendum 3: Brazil Compliance

Consumer Protection and Refunds

In compliance with Brazil’s Consumer Protection Code (CDC), Life's Abri’s ensures that Brazilian customers have the right to full disclosure of pricing, terms of service, and cancellation policies in Portuguese. Brazilian customers have a 7-day cooling-off period for refunds without penalties, starting from the date of booking.

Addendum 4: South Africa Compliance

Consumer Protection Act (CPA)

For travelers from South Africa, Life's Abri’s follows the CPA guidelines. This includes transparency in pricing, a clear refund and cancellation policy, and protection from hidden fees. South African residents are entitled to a full refund if the trip is canceled by Life’s Abri’s for any reason.

Addendum 5: Japan Compliance

Consumer Contract Act

Life's Abri’s aligns with the Japan Consumer Contract Act by providing transparent terms regarding price changes, cancellation policies, and travel disruptions. Japanese customers are entitled to cancel their bookings within 8 days of receiving confirmation with no penalties if they do not agree to contract amendments.

FINAL 

By continuing through the booking process I certify that I am at least 18 years of age. I have read Life’s Abri’s’ Travel Booking Agreement in its entirety, understand, and agree to all of the contents herein. Furthermore, I understand and accept the Client Responsibilities on behalf of myself and for all travelers included in my party.